Client Information - Vetscape Animal Hospital

Equine Client Information

We understand that your horse is precious and the prospect of having them in hospital is stressful. In addition to the highest quality care for your horse, our team strives to make the experience as supportive and seamless as possible.

About Us

New to Vetscape?

We look forward to welcoming you and your horse to our hospital. To ensure a smooth visit, here are a few important details regarding forms and what to expect.

What to do before you arrive

To our new clients, once your appointment has been secured, you will receive a new client form to complete and return before your horse’s appointment. This ensures that we have accurate records for both you and your horse on our system. For existing clients, simply book your appointment and there is no need to fill in a new client form. All horses should arrive with their updated passports, upon arrival please report to reception and our friendly team will assist with the admission process. As a referral hospital, we understand emergencies can happen, to which horses need to be brought in without an appointment. In such cases, please ensure that you call the emergency number to let us know that you are on the way, and our team will be waiting to assist you.

New Client Form

Bring Passport

Hospital Admission Form

Accounts / Payment Information

We know that horses’ hospital stays can become quite costly. Our team is available to provide you with consistent billing updates, if needed and to address any queries you may have.

Account queries

Daily patient update

Banking details

Insurance Options

Insuring your horse is an important responsibility as an owner. Horses can be expensive to care for, even when they are healthy, so ensuring that their hospital bills are covered is essential. Different insurance companies offer various packages, but we highly recommend that all horses be insured for critical care. This ensures our veterinarians can provide the necessary treatment in the event of a life threatening emergency.

Critical care

Bridge cover

Mortality cover

GET IN TOUCH WITH A MEMBER OF OUR CARING, SPECIALISED TEAM

Our dedicated team will be able to assist you with bookings, emergency call outs and telephonic consultations.

Contact Equine Team

Breeding Forms & Packages

Upon examination, our veterinarians will complete comprehensive breeding evaluation forms for both mares and stallions. Additionally, we offer a range of specialised breeding packages tailored for stud farms managing larger numbers of broodmares requiring ongoing reproductive care throughout the breeding season. These packages include regular fertility assessments, ultrasound monitoring and other essential reproductive services to optimise breeding success.

Mare breeding forms

Stallion breeding forms

Seasonal breeding packages

FAQ - Change to Movement Prenotes & Permits

When moving a horse between different African Horse Sickness zones, the state vet needs to be notified. Depending on where your horse is coming from and moving to, either a movement prenote or a movement permit will need to be applied for.

Movement Prenote

Movement Permit

Exemptions For Emergency Travel

About Vetscape Animal Hospital

Innovation, Excellence, Dedication

Vetscape Animal Hospital was established in 2019 and we have meticulously grown our facilities and specialist teams to today’s mixed practice serving both equines and small animals. Developed with a commitment to medical excellence, our state-of-the-art facility offers specialised services and cutting-edge treatments to meet the diverse needs of our animal patients.