To get started, we ask all new clients to complete our New Client Form. This form helps us gather essential information about you and your pet, ensuring we can provide the best possible care from your very first visit.

To ensure the best possible care during your pet's stay with us, we ask that all clients complete a Hospital Admission Form. This form provides us with critical information about your pet’s medical history, current condition, and any specific care instructions you may have.

At Vetscape Small Animal Hospital, we strive to make the payment process as straightforward and transparent as possible. We offer various payment options to accommodate your needs, including credit/debit cards, bank transfers, and other approved methods.

If you need to submit a claim for services rendered at Vetscape Small Animal Hospital, please complete our Claim Form. This form is designed to streamline the process of claiming expenses through your pet insurance or other relevant channels.

If your pet is covered by insurance, Vetscape Small Animal Hospital can assist with direct claims processing. This service allows us to work directly with your insurance provider to settle claims on your behalf, reducing the hassle of paperwork and upfront payments.

At Vetscape Small Animal Hospital, we can assist you in obtaining these pre-authorisations to ensure that your pet’s care proceeds smoothly and without financial delays. To facilitate this process, please provide us with your insurance details and the specific requirements outlined by your provider.