Ready to Welcome You & Your Pet
We are ready to welcome you to Vetscape Small Animal Hospital. Our dedicated team of experienced staff are committed to providing your beloved pet with the highest level of care and attention.
Small Animal Client Information
You can trust that your pet is in the best hands, receiving exceptional treatment. To ensure your visit is smooth and efficient, please review below information and forms.
Client & Patient Forms
You are welcome to complete our new client form prior to your appointment at Vetscape, alternatively, our friendly reception will assist upon arrival.
- New Client Form
- Hospital Admission Form
- Payment Information
New Client Form
To get started, we ask all new clients to complete our New Client Form. This form helps us gather essential information about you and your pet, ensuring we can provide the best possible care from your very first visit.
Hospital Admission Form
To ensure the best possible care during your pet’s stay with us, we ask that all clients complete a Hospital Admission Form. This form provides us with critical information about your pet’s medical history, current condition, and any specific care instructions you may have.
Payment Information
At Vetscape Small Animal Hospital, we strive to make the payment process as straightforward and transparent as possible. We offer various payment options to accommodate your needs, including credit/debit cards, bank transfers, and other approved methods.
Pet Insurance
We highly recommend pet insurance to ensure that your pets are always covered for those unexpected medical expenses. Our team can advise you on some recommended providers, as well as assist with any claim-related enquires.
- Claim Forms
- Direct Claims
- Pre-Authorisations
Claim Form
If you need to submit a claim for services rendered at Vetscape Small Animal Hospital, please complete our Claim Form. This form is designed to streamline the process of claiming expenses through your pet insurance or other relevant channels.
Direct Claims
If your pet is covered by insurance, Vetscape Small Animal Hospital can assist with direct claims processing. This service allows us to work directly with your insurance provider to settle claims on your behalf, reducing the hassle of paperwork and upfront payments.
Pre-Authorisations
At Vetscape Small Animal Hospital, we can assist you in obtaining these pre-authorisations to ensure that your pet’s care proceeds smoothly and without financial delays. To facilitate this process, please provide us with your insurance details and the specific requirements outlined by your provider.
BOOK AN APPOINTMENT WITH A MEMBER OF OUR CARING MULTIDISCIPLINARY TEAM
For more information about our Small Animal General Practice services, please contact us. Our dedicated team will be able to assist you with bookings, emergency call-outs and telephonic consultations.
Payment Information
At Vetscape Small Animal Hospital, we aim to make the payment process as simple and transparent as possible. We accept various payment methods, including credit/debit cards, bank transfers, and other approved options, ensuring flexibility to meet your needs.
- Payment Information
- Payment Plan Options
- Pre Authorisation & Insurance Claims
Payment information
At Vetscape Small Animal Hospital, we aim to make the payment process as simple and transparent as possible. We accept various payment methods, including credit/debit cards, bank transfers, and other approved options, ensuring flexibility to meet your needs.
Payment Plans (MediWallet and MediFin)
At Vetscape Small Animal Hospital, we understand that unexpected veterinary expenses can be challenging. To help manage the costs of your pet’s care, we offer flexible payment plans through MediWallet and MediFin.
Pet Insurance Direct Claims & Excess Payments
At Vetscape Small Animal Hospital, we work closely with pet insurance providers to make the claims process as seamless as possible. If your pet is covered by insurance, we can often submit direct claims on your behalf, saving you the hassle of upfront payments and paperwork.
About Vetscape Animal Hospital
Innovation, Excellence, Dedication
Vetscape Animal Hospital was established in 2019 and has meticulously grown our facilities and specialist teams to today’s mixed practice serving equine and small animals. We collaborate with and support veterinary practices across the Western Cape to offer the best range of skills and experience for every individual case.
